Can I change the name on my order?

Yes, Sound Rink is able to assist its customers with name changes on their order(s) up to two (2) weeks prior to their concert. This will ensure that everyone involved is made aware of the name change within a timely manner. If you need help with a name change, please email: and include the following information:

  1. Your order ID # (can be found on your confirmation email) as well as the name you want the order changed to.
  2. The ticket or VIP package that was purchased.
  3. The date of the show you're attending.

Once your email has been received, we will answer back as soon as we can. Please note that our hours of operation are Monday - Friday, from 10:00 AM - 5:00 PM EST.

As of 2018, Sound Rink/Shofetti cannot make any names changes for purchases placed for the artists Brand New or The Front Bottoms. Sound Rink/Shofetti also reserves the right to refuse any name changes, for any reason, not otherwise stated on our website.