Current Covid 19 Policies
AS OF SEPTEMBER 1st, 2021: ALL CUSTOMERS HAVE BEEN EMAILED REGARDING VACCINATION AND POSSIBLE VENUE POLICIES. ALL SALES ARE FINAL UNLESS THE EVENT IS CANCELLED. BY MAKING A PURCHASE AFTER AUGUST 16th, 2021 YOU AGREE TO ADHERE TO ALL POLICIES THAT MAY OR MAY BE PUT INTO PLACE AT THE TIME OF YOUR SHOW. REFUNDS WILL ONLY BE AVAILABLE IF AN EVENT IS CANCELLED. YOU WILL BE NOTIFIED VIA EMAIL IF YOUR EVENT OR VIP IS CANCELLED.
COVID-19/Virus Outbreaks
While we’re all excited for live events to go back to normal, we still aren’t out of the woods with COVID-19. While we (Sound Rink / Shofetti) do not have any authority in issuing any kind of guidelines or protocol in regards to COVID-19, the artists, staff and venues we work with do. Artists and venues may implement safety protocols due to local or state guidelines or their own personal choice. These safety protocols may be added after your purchase due to the changing nature of the virus, please check in with your venue directly for the most up to date information.
AEG COVID-19 Policy:
As of October 1st 2021, all AEG Presents events will require proof of vaccination, whether it be your physical card or digital record on your phone. Leading up to October 1st, some venues may require proof of vaccination or a negative test within 72 hours of your event. For specific details regarding your event, please contact your venue directly. For more details on AEG’s policy, you can go here: https://www.aegpresents.com/health-policy/
Live Nation COVID-19 Policy:
As of October 4th 2021, all Live Nation events will require proof of vaccination, whether it be your physical card or digital record on your phone. Leading up to October 4th, some venues may require proof of vaccination or a negative test within 72 hours of your event. For specific details regarding your event, please contact your venue directly. For more details on Live Nation’s policy, please refer to your venue's website.
Independent Promoter (Non-Live Nation/AEG Venue) COVID Policy:
If your event is being held at an independent venue, please check in with the venue directly before purchasing so you can be aware of their COVID policy. These can differ from venue to venue and change often. If proof of vaccination is required at any point after September 1st, 2021 within your independent venue, you assume responsibility for ensuring you can meet those policy guidelines. No refunds will be issued for proof of vaccination or other safety protocols such as wearing a mask within the venue will be issued after September 1st, 2021.
Examples of safety protocol that may be implemented:
- Masks or face coverings being worn during meet and greets and or the show
- Proof of vaccination or negative test result within 72 hours of show
- Social distancing guidelines being implemented during meet and greets or within the venue
The above examples are just some of the safety protocols that may be implemented but not limited to. If you are not comfortable with following the guidelines presented, you are more than welcome to change the pick up name on your order up to two weeks prior to the show. If you are within the two week period leading up to your show, you can provide a photocopy of your ID and confirmation email to the party or person attending in your place and they can provide to the staff at the venue to redeem in your place.
Any purchases made for an AEG Presents event after August 16th, 2021 are non-refundable unless the event is cancelled. By purchasing, you are agreeing to AEG’s terms and policies regarding COVID vaccine. If you would like more specific details, please contact AEG Presents or your venue directly.
Any purchases made for a Live Nation event after August 16th, 2021 are non-refundable unless the event is cancelled. By purchasing, you are agreeing to Live Nation’s terms and policies regarding COVID vaccine. If you would like more specific details, please contact Live Nation or your venue directly.
All Purchases Made Before October 4th, 2021:
If you are unable to provide proof of vaccination in adherence with AEG Presents/Live Nation/Venue policy, you are able to acquire a refund. Specifics regarding your refund options can be found below. While we highly suggest everyone get vaccinated, we understand people’s choice not to. Listed below are Sound Rink / Shofetti’s policy regarding refunds for our different ticketing options.
VIP Packages:
If you purchased a VIP package before August 16th, 2021 and cannot provide proof of vaccination to attend the concert, there will be a refund period available until August 31st, 2021. If your show is more than two weeks out from the date of contact, we can process a refund minus fees incurred (service fees, album digital download costs (if included in VIP), ETC). If your show is within two weeks of the date of contact, you will need to contact your venue directly for a refund for your ticket costs as they have been paid for these and we can issue a refund for the VIP portion minus fees incurred (service fees, album digital download costs [if included in VIP], ETC). Any purchases made after August 16th are non-refundable unless the event is cancelled.
VIP Upgrades:
If you purchased a VIP upgrade before August 16th, 2021 and cannot provide proof of vaccination to attend the concert in accordance with event organizer/venue policy, there will be a refund period available until August 31st, 2021. A refund minus fees incurred may be requested (service fees, album digital download costs (if included in VIP), ETC). Any purchases made after August 16th are non-refundable unless the event is cancelled.
Presale Tickets/General Admission Tickets:
If you purchased a presale/general admission ticket before August 16th, 2021 and cannot provide proof of vaccination to attend the concert in accordance with event organizer/venue policy, a refund may be processed up until August 31st, 2021. A refund minus fees incurred may be requested (service fees and any delivery fees that are associated).
Positive COVID-19 Tests:
If you test positive for COVID-19 within two weeks before your event, please refrain from attending the event unless you’ve received a negative COVID-19 test 72 hours before the event. Please also make sure to contact your venue directly as they can provide more details and information on attending the event. Testing positive for COVID-19 does not entitle you to a refund. No refunds will be processed for positive COVID-19 tests, so please make sure you are taking proper precautions to avoid contracting. If you have a positive test within the two weeks prior to your event, please take the proper steps by contacting us to have your order information updated to another person in your place. If this is within two weeks, we will do our best to make sure the venue has all updated information.
Postponed Events Due to COVID:
If your event is postponed due to COVID, we will update you as soon as we receive official confirmation of the postponement. Your purchase will be honored at the rescheduled date of the event unless otherwise stated (we will notify you via email if this is the case). Refund options will become available when the rescheduled events are announced. No refunds will be processed until the new dates have been announced. Once an official reschedule has been announced, you will be notified via email. There will be a 30 day refund window to request a refund (minus fees incurred). Any requests made outside of the 30 day refund window will not be processed.
Cancelled Events Due to COVID:
If your event is cancelled due to COVID, we will notify all customers via email when we receive official confirmation of the cancellation. We reserve the right to process refunds minus processing fees to cover the payment processing costs. Refunds for purchases will be processed over 30 business days from the official cancellation announcement. Funds will be sent back to the form of payment used to make the purchase. If your card has been replaced since the purchase but your account is active, this will not impact funds going back to your account. If your account has been closed since the purchase, please email customerservice@soundrink.com as soon as you can after the cancellation announcement so we can seek an alternative option to refund your purchase.
Fears or Concerns of Contracting COVID:
While we understand everyone has different feelings towards the COVID-19 virus, an increase in cases and or fear of the virus does not enable you to request a refund. By making a purchase after August 16th, 2021, you are agreeing that all sales are final unless the event is cancelled and know the risks that are associated with attending a public event during the pandemic.
Please note that safety protocols and guidelines can change at any time. These may be in accordance with local, federal or CDC guidelines. As of August 16th, 2021, If you have not or chose not to take the proper steps to attend the show safely within the rules set in place, that is your own personal choice and refunds will not be processed for your purchase. By making a purchase after August 16th, 2021, you are agreeing to these terms and assume all risk by attending these shows.