VIP packages vs VIP upgrades

If you purchased a VIP upgrade, rather than a VIP package, it does not include a ticket to the concert. You must purchase a GA ticket separately in order to attend the VIP Session. With VIP upgrades, nothing is shipped—it's all picked up at the VIP experience on the day of the show. Don't worry, we'll email you a few days before the show to make sure you have all of the information you need to get your VIP experience and special items.

For a VIP Upgrade, you will receive an email about the VIP experience that looks like this: 

Please note that it mentions that tickets are not  included.

If you purchased a VIP Package, you'll receive an email that looks like this:

Please note the "Tickets" section, where it tells you how your tickets will be delivered. Almost all tickets are picked up at Will Call—if your tickets will be mailed to you, it will be noted in this email.